TORU communication channels
Operative | Maintenance Team | |
|---|---|---|
Fleet overview1 | ARC | |
New tasks for customer2 | Opsgenie | Support Portal |
Further assistance3 | Support Portal | |
Raise new issue by customer4 | ||
Status of issue5 | ||
Examples
1 I don‘t know the location of a robot. Is there a way to easily find it?
ARC offers an intuitive fleet overview that shows the location of each robot in the warehouse.
2 A Toru is marked as "inoperable". How do I know if I need to do something?
In case your action is needed, you will get a notification through Opsgenie (operative) or the support portal (MFT) explaining your task. If you have created a ticket in the support portal, Magazino support may comment and mention you on your ticket. You will then receive an email notification.
3 After following the tutorial for an intervention, the problem wasn‘t solved. What can I do?
Contact Magazino through the support portal for further assistance.
4 During operation, I heard the robot make unusual noises. Should I take action?
Yes, by writing a ticket in the support portal, Magazino support can investigate the issue and repair the robot if needed.
5 Where can I get an overview on which robot Magazino or the MFT-Team is working on?
The resolution responsibility is communicated through the status of the related issue in the support portal. Look out for the statuses "Service by Magazino" or "Service by Customer"