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Description |
Usually triggered after a collision inside the backpack in job phase put down in backpack. |
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Link |
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Video |
N/A |
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Navigate to the Fleet section and click on the red colored robot icon. Press ‘Resolve error’ in the right-hand panel.
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Make sure you have a TORU backpack key and a transport vehicle (such as a spring floor trolley) before proceeding.
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Locate the affected TORU robot in your warehouse. Press and release the emergency stop button. Once done, press ‘Next’.
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Manually move the robot out of the corridor and to a safe location where it does not block other robots. Then press ‘Confirm’.
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The status should change to “Confirmed”. Then press ‘Next’.
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Open the tower of the robot manually and press ‘Next’.
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Remove all boxes from the gripper. Then press ‘Next’.
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If the gripper is sticking out of the tower, gently push it back into the tower. Please be careful not to damage any components. Then press ‘Next’.
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Close the tower and press ‘Next’.
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Unlock the backack door using the key and open the backpack manually. Then press ‘Next’.
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Remove all boxes from the backpack and press ‘Next’.
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Close the backpack and lock the door using the TORU key. Then press ‘Next’.
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Check the item list and place the extracted boxes in the specified target compartments. As you proceed, click the checkmark symbol next to each item on the list – the symbol will turn green. Then press ‘Next’.
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Press the restart button on the robot. Then press ‘Complete intervention’ in ARC to resolve the error.
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Wait for the robot to restart and verify there are no remaining errors.