TORU 5.5 Troubleshooting
Contact service personnel
If a robot is damaged or cannot work for any other reason, please contact Magazino Service.
There are three ways to reach the service department.
Website: http://support.magazino.eu
E-Mail: support@magazino.eu
Phone: +49 (0) 89 381-682-808
The robot's Internet connection enables service personnel to access the individual robots. Access via the Internet enables remote maintenance and possible troubleshooting.
Information required for remote maintenance:
Your name.
Name of the company.
Number of the robot.
Time of the problem.
Error message and description.
Troubleshooting issues
Error | Possible cause | Solution |
|---|---|---|
The robot drives only at a safe speed. | The protective field of the laser scanners is violated. | Step out of the protective field of the laser scanner. Remove objects from the protective field of the laser scanner. |
Reflector marks on the shelf are removed or covered. | Make sure all reflector marks are present and clear. | |
Robot does not drive. | Emergency stop button activated. | Unlock the emergency stop buttons (see "Unlocking the emergency stop button"). |
The bumper is triggered. | Free the triggered bumper. | |
No order assigned. | Assign a job to the robot. | |
The battery is discharged. | Charge the battery manually (see "Charging the robot manually"). | |
Wi-Fi in the picking warehouse is deactivated. | Activate the Wi-Fi in the picking warehouse. | |
The robot is turned off via the key switch. | Activate the robot (see“Switch on the robot”). | |
The robot does not start working after the emergency stop button is activated. | Emergency stop button not unlocked. | Unlock the emergency stop buttons (see “Unlock the emergency stop button”). |
| The tower was not closed before acknowledging the fault. | Rotate the Tower with the opening towards the Backpack and press the pushbutton (see “Closing the Tower”). |