TORU Operation Quiz

Introduction

This quiz is designed to assess a new user's understanding of the TORU training. Print it out and have the user mark the correct answers.

If you choose “None of the above:”, please write the correct answer after the colon.

Question 1: What types of interventions did you learn about?

• User-intervention
• Team-intervention
• Key-user-intervention
• None of the above:

Question 2: How are employees informed about interventions?

• Someone will call them
• OpsGenie notification
• They are not informed
• None of the above:

Question 3: Which devices can be used to handle interventions?

• Mobile phone
• Tablet
• Computer
• All of the above

Question 4: What are user-interventions?

• Errors that TORU users can resolve on their own
• Cases where users did something wrong
• All kinds of complex robot errors
• None of the above:

Question 5: When do tutorials need to be followed?

• When resolving an intervention in ARC
• When resolving an intervention in OpsGenie
• When resolving an intervention in a video chat
• Never

Question 6: What are team-interventions?

• Complex robot errors that Magazino experts will resolve independently
• Standard robot errors
• Complex robot errors that Magazino experts will solve together with the user
• Robot errors that are so complex that more than three users are needed to solve it

Question 7: Where do you find the instructions for a team-intervention?

• Email
• OpsGenie note
• ARC tutorial
• None of the above:

Question 8: How to contact Magazino in case of an error or unclarity?

• Call
• Email
• OpsGenie Note
• None of the above:

Question 9: What does the dark petrol background in the putwall overview mean?

• No picklists are currently completed on this putwall
• There is at least one completed express pick list on the putwall. It needs to be cleared as fast as possible.
• There are some completed pick lists on the putwall, but none of them are express.
• There are many completed pick lists on the putwall, and it is almost full. It needs to be cleared as fast as possible.

Question 10: What does the purple background in the putwall overview mean?

• No picklists are currently completed on this putwall
• There is at least one completed express pick list on the putwall. It needs to be cleared as fast as possible.
• There are some completed pick lists on the putwall, but none of them are express.
• There are many completed pick lists on the putwall, and it is almost full. It needs to be cleared as fast as possible.

Question 11: What does the yellow background in the putwall overview mean?

• No picklists are currently completed on this putwall
• There is at least one completed express pick list on the putwall. It needs to be cleared as fast as possible.
• There are some completed pick lists on the putwall, but none of them are express.
• There are many completed pick lists on the putwall, and it is almost full. It needs to be cleared as fast as possible.

Question 12: What does the red background in the putwall overview mean?

• No picklists are currently completed on this putwall
• There is at least one completed express pick list on the putwall. It needs to be cleared as fast as possible.
• There are some completed pick lists on the putwall, but none of them are express.
• There are many completed pick lists on the putwall, and it is almost full. It needs to be cleared as fast as possible.

Question 13: How do you know which putwall compartments you can start with?

• Always the top right compartment
• Always the bottom left compartment
• Compartment with a white light turned on
• Compartment with a light turned off

Question 14: After scanning the first box on the putwall, how do you know which boxes you can continue with?

• Always go to the next compartment on the right
• Always go to the next compartment on the left
• Compartments with the white light turned on
• Compartments with the yellow light turned on

Question 15: How do you know when you have finished picking the full order from the putwall?

• Light is yellow
• Light is green
• Putwall is empty
• You are at the right most compartment of that putwall row

Question 16: What must be done at the end of a shift?

• Bring all robots to the charging stations
• Get all boxes out of the robot
• Hand over the OpsGenie phone to the next shift
• Nothing