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In the main Dashboard section, press ‘Solve error’ in the top left-hand corner.
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Press and release the emergency button. The emergency button status will change to “Released” in ARC. Then press ‘Next’.
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Push the robot to the next available charging station. The map above shows which station is currently free in green.
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Push the robot with its back onto the charger. Please ensure the robot is properly placed on the charger.
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Once the charging status is confirmed, press ‘Next’.
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Press the restart button on the robot. The relocalization process takes about 30 seconds until TORU continues working.
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If relocalization was unsuccessful, you can press the ‘Assign to Magazino’ button in the bottom left-hand corner.
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Choose ‘Yes’ and then press ‘Confirm’.
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The Magazino Support team will reach out to you as soon as possible.